Guest Information & Services
At The Heritage Bendigo, we are committed to providing reliable comfort, quality accommodation, and friendly, welcoming service that travellers can always appreciate. Whether you’re visiting for business, leisure, or a family getaway, we look forward to making your stay relaxing and enjoyable.
Frequently Asked Questions
Why should I book using this website?
By booking using this website, you receive a 7% discount by using BOOKDIRECT in the promo field. You are also dealing directly with the accommodation provider, which gives you more control over your booking.
What is the earliest I can Check-in?
Standard check-in time is 2pm.
Can I arrive late?
Yes, please give us a call if you’re arriving after 8pm on a weekday and after 6pm on a weekend. We will provide a key in a locked box for you.
What time is check-out?
Standard check-out time is 10am.
Is parking available onsite?
Yes, every room has a designated car park next to your room.
Is parking undercover?
No, it is not under cover parking.
Do you have Smart TVs in your rooms?
Yes, we have Smart TVs in all of our rooms.
Do you have Foxtel?
No, we don’t provide Foxtel, but if you have a membership, you can log in to our TVs with your login.
Are your rooms non-smoking?
Yes, all our rooms are non-smoking.
Do you have a restaurant?
We don’t have a restaurant at our motel, but The Foundry Bistro and Bob’s bar are located across the road from us. Golden Square Hotel is also an option, which is an 8-minute walk from us.
Do you have room service?
Yes, we offer room service for breakfast. A Continental breakfast menu is available at reception.
Do you have free WIFI in guest rooms?
Yes, we have free WIFI available for all our guests.
Do you have a Pool or outdoor entertainment area?
Yes, we have a secluded garden BBQ area with a heated pool, spa, tables and umbrellas.
Do you have a supermarket nearby?
Yes, Woolworths is directly adjacent to our motel.
How close are you to the shops?
Bendigo CBD is 2 minutes by car on the same road.
What is your Cancellation Policy?
Cancellations must be made at least 24 hours before the check-in date and time. Cancellations received less than 24 hours before, the full amount for the first cancelled night will be charged.
Do you have a guest laundry?
Yes, we have a secure guest laundry available free of charge.
How do I guarantee by booking?
Credit card details are required to secure the room booking.
Do you have a gym?
No, we don’t have a gym on-site, but there are several gyms that are close in proximity to our motel.
Can I bring my pet?
Unfortunately, we have a "No Pets Allowed" policy.
Everything For A Seamless Stay
Stay & Go Convenience
- Free on-site parking outside your room (1 space per room)
- Electric vehicle charging station (reservation available)
- After-hours check-in via secure lockbox
Resort-Style Relaxation
- Heated swimming pool (summer period)
- BBQ facilities with utensils available on request
- Sun lounges, tables, chairs, and an undercover lounge area
In-Room Comforts
- Reverse-cycle air-conditioning and heating
- Smart TV and complimentary Wi-Fi
- Refrigerator, microwave, kettle, and toaster
Room Essentials
- Private ensuite with bathroom essentials and hairdryer
- Coffee/tea facilities with biscuits
- Iron/ironing board, wardrobe, quality linen, and towels
Seamless Guest Services
- Daily housekeeping service
- Complimentary guest laundry with washer, dryer, and detergent
- Mini bar refreshments available at Reception
Inclusive & Peaceful Stays
- Accessible room with mobility-friendly features and optional support equipment
- Non-smoking and non-vaping rooms
- Designated outdoor smoking areas
